betprp Privacy Policy

1. Introduction

betprp is an online casino and sports betting platform operated under an international gaming licence, offering services to players including those based in Pakistan. This Privacy Policy applies to all personal data collected through the betprp website, mobile applications, and any associated services and communications.

By registering a betprp account, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you should not create a betprp account or use the betprp platform.

This Privacy Policy should be read alongside betprp's Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and betprp.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register a betprp account or interact with our platform, we collect personal data that you provide directly to us. This includes:

• Identity Data: Full legal name, date of birth, gender, and national identity card (CNIC) number or passport number for KYC verification;
• Contact Data: Email address, mobile phone number, and residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, or elsewhere in Pakistan);
• Account Credentials: Username and encrypted password;
• Financial Data: Payment method details (e.g., JazzCash mobile account number, EasyPaisa wallet, HBL or UBL account details, Visa/Mastercard details). betprp does not store full card numbers — these are tokenised by our certified payment processors;
• KYC Documentation: Copies of identity documents, proof of address, or source of funds documentation submitted for verification purposes;
• Support Communications: Records of your communications with betprp's customer support team, including live chat transcripts and email correspondence.

2.2 Data Collected Automatically

When you access the betprp platform, we automatically collect certain technical and behavioural data, including:

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and language settings;
• Usage Data: Pages visited, games played, bets placed, session duration, navigation paths, and feature interactions;
• Transaction Data: Records of all deposits, withdrawals, bets, wins, losses, and bonus activity on your account;
• Location Data: General geographic location derived from IP address (not precise GPS location unless explicitly authorised);
• Cookie & Tracking Data: Data collected via cookies and similar technologies as described in Section 6 of this Policy.

2.3 Data From Third Parties

betprp may receive personal data about you from third-party sources, including:

• Identity verification and KYC service providers used to validate documents submitted by you;
• Fraud prevention and anti-money laundering screening services;
• Payment processors and banking partners processing your PKR transactions;
• Responsible gaming databases, including self-exclusion registers.

3. How We Use Your Personal Data

betprp uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and credential data
Identity verification (KYC)	Identity data, KYC documentation
Processing deposits and withdrawals	Financial data, transaction data
Fraud prevention and security monitoring	Device data, usage data, financial data
Regulatory compliance and AML screening	Identity data, transaction data, KYC documentation
Customer support and dispute resolution	Contact data, support communications, account history
Responsible gaming monitoring	Usage data, transaction data, behavioural patterns
Platform analytics and improvement	Usage data, device data (aggregated/anonymised)
Promotional communications (with consent)	Contact data, usage preferences

4. Legal Basis for Processing

betprp processes your personal data only where we have a valid legal basis for doing so. The legal bases we rely upon are:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your betprp account, process your transactions, and deliver the services you have requested;
• Legal Obligation: Processing is required for betprp to comply with its legal and regulatory obligations, including KYC, anti-money laundering (AML), and responsible gaming requirements;
• Legitimate Interests: Processing is necessary for betprp's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights;
• Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team or using the unsubscribe function in marketing emails.

5. Data Sharing and Disclosure

5.1 Who We Share Your Data With

betprp does not sell your personal data. We may share your personal data with the following categories of third parties only where necessary and subject to appropriate data protection safeguards:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment processors to facilitate your PKR deposits and withdrawals;
• KYC & Identity Verification Providers: Third-party services used to verify your identity documents and CNIC details;
• Fraud & AML Screening Services: Services used to screen transactions and account activity for indicators of fraud or money laundering;
• Regulatory Authorities: betprp's licensing authority and other regulatory bodies where disclosure is required by law or as part of our regulatory compliance obligations;
• IT Infrastructure & Cloud Providers: Hosting, database, and infrastructure providers who process data on betprp's behalf under data processing agreements;
• Customer Support Platforms: Third-party live chat and ticketing tools used to deliver betprp's 24/7 customer support service.

5.2 Legal Disclosures

betprp may disclose your personal data to law enforcement agencies, courts, regulatory bodies, or other government authorities where required to do so by applicable law, or where betprp reasonably believes that disclosure is necessary to protect the rights, property, or safety of betprp, its players, or the public.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. betprp uses cookies and similar tracking technologies (including web beacons and pixel tags) to operate the betprp platform, remember your preferences, analyse platform usage, and support our security and fraud prevention systems.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the betprp platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred currency (PKR), and display options to improve your experience on betprp.
• Analytical Cookies: Used to collect aggregated, anonymised data about how players use the betprp platform — such as which games are most popular and how navigation flows are used — to help us improve the platform.
• Security & Fraud Prevention Cookies: Used to identify unusual patterns of behaviour that may indicate fraud or account compromise.

6.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of the betprp platform — for example, you may need to log in each time you visit.

7. Data Retention

betprp retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, subject to the following retention standards:

• Active Account Data: Retained for the duration of your betprp account and for a minimum of five (5) years following account closure, as required by our anti-money laundering and regulatory obligations;
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years in accordance with applicable financial record-keeping requirements;
• KYC Documentation: Identity verification documents are retained for five (5) years following the end of the business relationship;
• Support Communications: Customer support records are retained for three (3) years;
• Marketing Consent Records: Retained until consent is withdrawn, plus one (1) year for audit purposes.

When personal data is no longer required for its intended purpose and no legal obligation requires further retention, betprp will securely delete or permanently anonymise the data.

8. Data Security

betprp implements a layered approach to data security to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and betprp's servers;
• Encrypted storage of sensitive data including passwords (which are hashed and salted, never stored in plain text) and identity documents;
• Access controls ensuring that betprp staff can only access personal data on a need-to-know basis;
• Regular security audits and penetration testing of the betprp platform;
• Two-factor authentication available to all betprp account holders;
• Intrusion detection and real-time monitoring systems.

While betprp takes every reasonable precaution to protect your data, no system is completely impenetrable. In the event of a data breach that is likely to result in risk to your rights and freedoms, betprp will notify affected players and the relevant regulatory authority without undue delay.

9. Your Data Protection Rights

As a betprp player, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of all personal data betprp holds about you. We will provide this within 30 days of a verified request at no charge;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Certain data (such as your name and date of birth) may require supporting documentation to update;
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for its original purpose, subject to our legal retention obligations;
• Right to Restrict Processing: You may request that betprp restricts its processing of your data in certain circumstances;
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to betprp, where processing is based on consent or contract;
• Right to Object: You may object to processing based on legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time;
• Right Not to be Subject to Automated Decision-Making: Where betprp uses automated systems to make decisions with significant effects on you (for example, certain fraud-detection decisions), you may request human review.

To exercise any of these rights, please contact betprp's support team via live chat or email. We will acknowledge your request within 72 hours and respond substantively within 30 days. Where requests are complex or numerous, we may extend this period by a further 60 days with prior notification.

10. Children's Privacy

betprp's services are strictly intended for individuals aged 21 years and above. betprp does not knowingly collect personal data from individuals under the age of 21. If betprp becomes aware that personal data has been collected from a person under 21, the relevant account will be suspended immediately, the data will be deleted, and the matter will be handled in accordance with our responsible gaming and underage gambling policy.

Parents and guardians who believe a minor has accessed or registered on the betprp platform are encouraged to contact our support team immediately via live chat or email so that appropriate action can be taken without delay.

11. International Data Transfers

betprp operates as a global platform and your personal data may be transferred to, stored, and processed in countries outside Pakistan, including the jurisdiction in which betprp holds its international gaming licence, as well as countries where our third-party service providers operate.

Where personal data is transferred internationally, betprp ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements with third-party processors that require them to handle your data in accordance with applicable data protection standards equivalent to those applied by betprp.

12. Third-Party Links

The betprp platform may contain links to third-party websites or resources. This Privacy Policy applies solely to the betprp platform. betprp has no control over the content, privacy practices, or data handling of third-party websites and accepts no responsibility for their privacy policies. We encourage you to review the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

betprp reserves the right to update or modify this Privacy Policy at any time. Where a material change is made to this Policy, betprp will notify registered players via email to the registered email address or via a prominent notice on the betprp platform. The effective date of the revised Policy will be clearly indicated at the top of this page.

Continued use of the betprp platform following the effective date of any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must cease using the betprp platform and may request account closure.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or betprp's handling of your personal data, please contact us through the following channels:

Email: [email protected]

Live Chat: Available 24/7 directly through the betprp platform

betprp aims to acknowledge all privacy-related enquiries within 72 hours and to resolve them fully within 30 days. For urgent matters, we recommend contacting us via live chat where our support team is available around the clock.